What to Know
Frequently Asked Questions
We understand that your deck or fence is important to you, and you likely want to know more about the process. Here are the answers to some of our client’s most common questions. If you can’t find the answer you’re looking for, don’t hesitate to contact us.
Pricing & Payment
Simply fill in our contact form with your information and a few photos of your deck and we will get back to you with a free, no obligation quote.
The quoted price will not change unless the customer would like to add or remove something once we begin the project.
We accept cash, cheque, credit card or e-Transfer.
We don’t require any deposit before starting work. Once the job is complete we will send you an invoice for the total amount due.
We have a 6 month Worksmanship Guarantee, meaning we will fix any missed spots, issues due to weather, etc.
We use the highest quality products and best process available, but we cannot guarantee the life of the stain due to environmental factors. That being said, we will do everything we can to maximize the lifespan.
Stain
We use a high quality oil-based stain.
If a client would like to use their own stain, we can most likely accommodate that.
Additionally, if a client has existing solid stain on their deck, we may recommend solid stain again as a cheaper alternative.
Horizontal surfaces will last between 1-3 years and vertical surfaces will last 2-5 years depending on the amount of exposure to the elements.
Our Restoration Manager will send you a stain colour wheel along with your quote.
We can also test out 2-3 colours on your wood on staining day so you have a true idea of the colour (as it will always vary slightly on every deck).
For most of our work we manually apply stain with brushes and rollers. This ensures the best finish.
We occasionally use a small spray gun for detailed areas such as lattice, ensuring there is no overspray.
We recommend staying off the deck for 24 hours and keeping furniture off for 48 hours.
Restoration Process
Our team will reach out to schedule the next available date for your project.
The cleaning will be scheduled first. Once the cleaning is done we will schedule your sanding/staining in.
Once a quote is accepted we will schedule the power washing to be done as soon as possible.
Subsequently, the deck then needs to fully dry before we come back for the sanding and staining. However, jobs that do not require power washing can be completed in one day.
We like to give the deck a week to fully dry from the power washing.
Sanding will significantly improve the results of the deck restoration. With this in mind, we usually recommend it to our clients.
In particular, a light sanding will buff out any imperfections and leave you with a smoother surface. Additionally, it will leave a more uniform look once stained.
Our crew will tarp any required areas such as concrete or plants.
Our crews will have everything they need so there is no need to be home. We just ask that you make sure your water tap is working for the cleaning and that your outdoor outlets are working for sanding.
Sure thing. We always recommend staining your deck to provide protection from the harsh Canadian weather – but we could skip the staining if preferred.
Cleaning will likely need to be done regularly, however, as the wood will go grey again relatively quickly.
Maintenance
Our stain does not peel. Instead, it will fade over time.
Due to our harsh winters the stain will eventually fade and need a top coat.
Therefore, we recommend a new coat every 2-3 years depending on a couple different factors, including the amount of sun and rain exposure.
We recommend our clients to always sweep leaves off of their decks and tarp them in the winter if possible.
Additionally, we suggest a darker stain colour if the deck gets a lot of sun.
Once the color is faded and the stain stops repelling water you will know it’s time for another coat.
You can test this by doing a ”bead test” by putting a droplet of water on the deck. If it sits on top in a bead then it is still protected. If it absorbs into the wood, it’s time for another coat.
what we do
Deck Refresh Services
Deck Cleaning & Staining
It doesn't matter how old your deck is, we can use our restoration techniques to bring it back to life.
Fence Cleaning & Staining
We can thoroughly clean and apply a high quality stain on any fence, big or small!
Deck Repairs
Whether it's just one board that needs replacing, or the whole deck needs to be resurfaced.
Give Us a Call!
519-476-9423
